We do not accept returns or exchanges as it is customized, but if it is defective, please contact us with details of the product and the defect. We will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.